Frequently Asked Questions

Yes.  In-store purchases must be paid in full.

In-store products must be paid in full.  All ordered products require a 50% deposit and balance due upon notification of product arrival.

Yes. Holds are applicable for regular priced merchandise only. All holds are applicable for 48 hours.

Approval priviledges are available to the trade upto 48 hours.  Approval are not permitted over weekends.  Items will be charged to the credit card on file if product is not returned within this period.

In-store purchases may be returned for full refund within 7 days, or exchanged within 30 days of the purchase date. All ordered products are non-refundable. South Hill Home reserves the right to refuse any returns. A 25% re-stocking fee is applicable.

Yes.  STEP 1 - Fill out our Designer Registration Form - Members of the Trade who register on our website gain access to trade pricing, finishes and custom options. If you are not a member of the Trade, you are welcome to sign up on our email list for updates on new pieces as they are added to our collection. 

INTERIOR DESIGNERS: For Trade status verification, you will be asked to provide a copy of your Sales Tax Certificate (in PDF or JPG format). Interior Designer registration cannot be completed without this file.